Refund Policy
At Evernorth, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even for incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Evernorth does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.
Return Notification Deadline
Returns must be reported within 14 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchanging Sale Products
Sale items cannot be exchanged, even for incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, send an email to info@evernorthfashion.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure proper handling of your request.
Conclusion
Evernorth is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, feel free to contact our customer service at info@evernorthfashion.com